CAN FR
USA EN
Our Essentials
Essentials - Kit
Ears
Muscles and joints
Osteopathic articulation
Bones and dental health
Travel in comfort
Insects
Digestion
Eyes
Healthy skin
Calmness
Stools
Urinary Health
Intestinal comfort
Gums and Teeth
Shipping & Returns
OUR SHIPPING FEES & DELIVERY TIMES
Shipping fees cover preparation, packaging, and postage costs. They are determined based on the delivery address, the total order amount excluding taxes and shipping fees. Customers cannot combine multiple orders to benefit from reduced shipping fees (except for orders placed on the same day before 12 PM).
Delivery Time via our Carrier Canada Post or Purolator
Please allow 1 to 2 business days for order processing. For custom-made products, please allow 3 to 4 business days. Once the order leaves our facility, Schmidt-Nagel Inc. cannot be held responsible for any delivery delays or loss of products.
Free Shipping
For regular public consumers:
Standard shipping is complimentary for orders that meet the following conditions:
- QUEBEC & ONTARIO: Minimum purchase of $50 CAD before taxes per order per delivery address.
- REST OF CANADA: Minimum purchase of $100 CAD before taxes per order per delivery address.
- Delivery address must be within Canada.
- Cancelling one or more items that reduce the order total below $50 CAD or $100 CAD, changing the delivery address, or modifying the delivery method may revoke eligibility for free shipping.
For certified professionals:
Standard shipping is complimentary for orders that meet the following conditions:
- For online, email, or fax orders: Minimum purchase of $100 CAD before taxes per order per delivery address.
- For telephone orders: Minimum purchase of $150 CAD before taxes per order per delivery address.
- Delivery address must be within Canada.
- Cancelling one or more items that reduce the order total below $100 CAD or $150 CAD, changing the delivery address, or modifying the delivery method may revoke eligibility for free shipping.
For Shopify Only:
- For 1 to 5 tubes or doses: $2.50 CAD with postage (without tracking number, non-refundable, and without specific delivery time).
This translation captures the essence of the original French text regarding shipping fees, delivery times, and conditions for free shipping.Shipping and Transfer of Ownership
All orders confirmed by Schmidt-Nagel Canada will be shipped to the delivery address you specify when you place your order. Products will be shipped by a carrier authorized by Schmidt-Nagel Canada, the details of which shall be confirmed to you by email at the time of shipping. Schmidt-Nagel Canada shall make commercially reasonable efforts to ship within 10 business days after receipt of an order.
Subject to the carrier’s terms and conditions of delivery, Schmidt-Nagel Canada assumes all risk of loss and damage during transport until delivery to the address you provided to us when you placed your order.
Title of ownership to the Products shall transfer to you at the time the Products are delivered to the address you provided to us when you placed your order as reported by the carrier undertaking delivery.
Returns
Subject to the conditions set forth in this “Returns” section, all unused Generic Products purchased from Laboratoire Schmidt-Nagel Inc. (Custom preparation can not be returned). may be returned for any reason within 30 calendar days from the date of delivery. (An “unused” Product means a Product that was never used, damaged or installed.) The Product must be returned in its original packaging and must include the UPC code and the original receipt. Products may only be returned in the country in which they were purchased.
All returns must be pre-authorized in writing by Schmidt-Nagel Canada's Customer Service. To request such pre-authorization, please contact Schmidt-Nagel Canada’s Customer Service at this email address info_ca@schmidt-nagel.com specifying the lot number, the reason for the return and the confirmation it is an unused Product. A return merchandise authorization number will be issued together with such written pre-authorization and must be indicated on the return package. You assume the risks and expense of returns, and you may use the carrier of your choice. It is advisable to use a carrier that provides proof of delivery. You retain ownership of the Product until it is delivered to us at the return address specified in the return merchandise authorization.
Refunds
Schmidt-Nagel Canada will use its commercially reasonable efforts to process all Products returned in accordance with these Terms within ten (10) business days after receipt. Upon satisfactory inspection of the returned Products, Schmidt-Nagel Canada will refund the purchase price. If a Product has been removed from the original packaging, Schmidt-Nagel Canada will not process the refund. All refunds are made through the same credit card as used for the original purchase of the Product. If we find that you have damaged or used the Product, we will not provide a refund, but we will send you the Product to an address you specify, provided you pay the shipping fees in advance. In addition, no refunds will be provided to you if you provide the wrong or insufficient address or provide no address. You are solely responsible for unclaimed packages due to the foregoing and for entering the correct delivery address. If you do not want the Product to be returned to you, you may surrender it to Schmidt-Nagel Canada and relinquish all title and interest in the Product.
